Damascus Guide - Privacy Policy

Last Updated: March 2026

1. Introduction

Welcome to Damascus Guide ("we," "our," or "us"). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our mobile application (the "App"). We have designed this policy to comply with the stringent privacy requirements of both the Apple App Store and the Google Play Store.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the application.

2. Information We Collect

We may collect information about you in a variety of ways. The information we may collect via the App includes:

A. Personal Data

Demographic and other personally identifiable information that you voluntarily give to us when choosing to participate in various activities related to the App, such as:

• Account Information: Name, email address, phone number, and password (hashed and securely stored) during registration.
• User-Generated Content: Reviews, ratings, and locations you mark as "Favorites".

B. Location Data

To provide our core features, we may request access or permission to track location-based information from your mobile device:

• Precise Location: We collect your device's precise location to provide nearby points of interest (POIs), turn-by-turn navigation, and public transit routing.
• Note: You can change our access or permissions to your location via your device's settings at any time, but doing so will limit the functionality of navigation and proximity features.

C. Device and Usage Data

• Device Information: We may collect device IDs, manufacturer, model, operating system version, and language preferences (English/Arabic) to optimize your localized experience.
• Push Notification Tokens: We collect push notification tokens to send you relevant alerts, updates, and topic-specific (e.g., language-preference) notifications.
• Usage Data: Information about how you interact with the App, which helps us to improve our caching and offline-first functionalities.

3. How We Use Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the App to:

1. Create and manage your account.
2. Deliver targeted city guide content, dynamic location schemas, and transit routes.
3. Manage your reviews, ratings, and favorite locations.
4. Send you push notifications regarding your account or the App.
5. Improve the offline-first caching mechanisms and overall App performance.
6. Monitor and analyze usage and trends to improve your experience.
7. Comply with legal obligations and resolve any disputes.

4. Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

• Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, such as mapping and routing service providers, and push notification delivery services.
• By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others.

5. Data Security

We use administrative, technical, and physical security measures, including secure servers and encrypted authentication tokens, to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable.

6. Your Data Rights and Account Deletion

In accordance with Apple App Store and Google Play Store guidelines, you have the right to request the deletion of your account and associated personal data.

• Account Deletion: You can delete your account and all associated data (including reviews and favorites) directly from within the App's settings menu.
• Data Access: You may request access to the personal data we hold about you.
• Opt-Out: You may opt-out of receiving push notifications by changing the settings on your mobile device.

7. Children's Privacy

The App does not knowingly solicit information from or market to children under the age of 13. If we learn that we have collected personal information from a child under age 13 without verification of parental consent, we will delete that information as quickly as possible.

8. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at: Email: support@damascusguide.cloud

Disclaimer of Non-Affiliation

This application is a completely independent, privately developed platform. It does not represent any government entity or official institution, nor does it provide or facilitate government services on behalf of any government agency. The information, services, and phone numbers provided within the app are collected from universally available public resources purely for the convenience of the users. We assume no liability for the absolute accuracy of the information provided.